Vehicle Service Contract Retention Specialist

2 weeks ago


Santa Ana, California, United States Daskowski Enterprises Full time
Job Overview

We are seeking a skilled Vehicle Service Contract Retention Specialist to join Daskowski Enterprises. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries and complaints in a professional and courteous manner.
  • Product Information: Provide accurate and timely information about our vehicle service contracts to customers.
  • Troubleshooting: Troubleshoot and resolve product issues and concerns in a prompt and efficient manner.
  • Documentation: Document and update customer records based on interactions to ensure accurate and up-to-date information.
  • Knowledge Development: Develop and maintain a comprehensive knowledge base of our evolving products and services.
Requirements
  • Experience: Previous experience in customer service, sales, or related fields is required.
  • Communication Skills: Excellent written and verbal communication skills are essential for success in this role.
  • Problem-Solving: Ability to prioritize and multitask, with a positive and professional demeanor.
  • Knowledge: Ability to build rapport with clients and develop a deep understanding of our products and services.


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