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Customer Service Representative

2 months ago

Provo, Utah, United States First Tek Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at First Tek. As a key member of our front office team, you will be responsible for providing exceptional customer service and support to our clients and visitors.

Key Responsibilities:

  • Customer Service: Greet and assist clients and visitors in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including answering phones, responding to emails, and handling general administrative tasks.
  • Communication: Develop and maintain effective communication with clients, colleagues, and other stakeholders.
  • Record Keeping: Maintain accurate and up-to-date records of client interactions, including arrival and departure times, and any other relevant information.
  • Security: Ensure the security and confidentiality of client information and company assets.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 1 year of experience in a customer service or front desk role.
  • Certifications: Must have a valid driver's license and current state required minimum vehicle insurance coverage.
  • Clearance: Must have a Secret clearance.

Benefits:

  • Ongoing Training: Opportunities for ongoing training and development in areas such as customer service, communication, and record keeping.
  • Continuous Employment Development: Opportunities for career advancement and professional growth within the company.
  • 401K: Company-matched 401K plan.
  • Healthcare: Comprehensive healthcare coverage, including medical, dental, and vision insurance.
  • Life Insurance: Basic life insurance and AD&D coverage.
  • Disability Insurance: Long-term disability and short-term disability coverage.
  • Flexible Spending Accounts: Health savings and flexible spending accounts.

About First Tek:

First Tek is a dynamic and diverse company that values innovation, integrity, and trust. We are committed to providing exceptional service to our clients and creating a positive and forward-thinking work environment.