Guest Services Supervisor
2 weeks ago
Are you dedicated to enhancing guest satisfaction and leading a dynamic team? At Exploria Resorts, we value the joy of creating memorable experiences for our guests. As the Reception Operations Leader, you will be instrumental in ensuring that every visitor enjoys an exceptional stay, while nurturing a culture of warmth, respect, and commitment within your team.
What can you expect from Exploria Resorts? With over 25 years in the vacation ownership and hospitality sector, we provide our full-time employees with a comprehensive benefits package that includes Health insurance with HSA and FSA options, Dental and Vision Insurance, Life/AD&D insurance, Short and Long-Term Disability coverage, 401(k), Paid Time Off, Paid Holidays, an Employee Referral Program, discounts for employees and their families, opportunities for career advancement, and more.
Position: Reception Operations Leader
Employment Type: Full Time
Salary: $60,000
Job Overview:
Under the guidance of the Resort Operations Manager, the Reception Operations Leader is a hands-on managerial role responsible for overseeing daily front office functions. This position ensures that our guests receive the highest level of service while maintaining optimal performance among team members, aligned with the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Key Responsibilities:
- Assist the Assistant General Manager with operational tasks.
- Recruit, train, mentor, and inspire all front office personnel.
- Establish and uphold high standards of hospitality service for guests.
- Facilitate effective communication across departments.
- Conduct regular training sessions and departmental meetings.
- Address guest concerns with exemplary customer service in a timely and courteous manner.
- Manage staff scheduling while adhering to budget constraints.
- Ensure compliance with all resort standards and procedures.
- Maintain collaborative relationships and communication with all departments and vendors.
- Oversee the accuracy and efficiency of Front Desk, Night Audit, and PBX operations.
- Verify that accurate room status information is consistently maintained and communicated.
- Perform any additional duties as assigned by management.
Qualifications and Skills:
- A minimum of 4+ years of progressive management experience in front desk operations within the timeshare industry.
- Strong leadership and outstanding guest service abilities.
- Excellent oral and written communication, organizational, and multitasking skills.
- Proficient in Microsoft Office applications.
- Willingness to work a flexible schedule, including weekends and holidays.
- Ability to thrive in a team-oriented environment.
- Commitment to providing superior service to every customer.
- Effective written and verbal communication skills with excellent interpersonal abilities.
- Fluency in both English and Spanish is highly preferred.
- Strong computer proficiency.
- Ability to manage multiple tasks simultaneously.
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