Field Service Operations Specialist
2 weeks ago
MasterBrand, Inc. is seeking a Field Service Operations Specialist. In this role, you will play a crucial part in ensuring customer satisfaction by conducting precise field measurements of residences prior to cabinet orders and overseeing the installation of cabinets in the field.
Compensation and Benefits:
- Attractive salary package
- Comprehensive health, dental, and vision coverage
- Disability insurance (short and long-term)
- Paid time off for vacations and holidays
- Car allowance
Work Schedule:
- Standard hours from 8:00 AM to 5:00 PM
Education and Experience Requirements:
- High school diploma or equivalent
- Relevant experience in the home building products or construction sector
Key Competencies:
- Ability to perform calculations related to profits, losses, and measurements
- Strong communication skills for effective interaction with clients and team members
- Proficient in using computers, office equipment, and hand tools
- Capable of interpreting safety guidelines and manufacturing specifications
- Detail-oriented in maintaining accurate records and documentation
- Problem-solving skills within established industry standards
- Ability to follow written and verbal instructions
Preferred Qualifications:
- Associate's degree or relevant professional certifications
- Experience in a supervisory role or holding a contractor license
- Knowledge of cabinet installation and products
Primary Responsibilities:
- Conduct field measurements to ensure accuracy in orders and installations
- Establish and nurture relationships with clients
- Track the progress of construction projects to maintain accurate measurements and timelines
- Collaborate with sales and order specialists to address measurement discrepancies
- Guide installers and service technicians to achieve desired outcomes
- Communicate results of field measurements and project completions to site supervisors
- Perform minor troubleshooting and finalize installations
- Deliver components as necessary following initial installation
- Ensure customer satisfaction through quality checks and detailed punch lists
- Adhere to safety regulations and maintain a clean work environment
- Complete scheduled tasks promptly as outlined in project management tools
- Assist with additional tasks as assigned
Travel Requirements:
- Willingness to travel extensively
MasterBrand, Inc. is a leader in the cabinetry industry, committed to providing exceptional service and quality products. We pride ourselves on our innovative approach and dedication to our employees and clients.
All candidates must undergo a background check and drug screening.
Note: This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities.
Equal Opportunity Employer.
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