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Customer Service Ambassador

2 months ago

Clermont, Florida, United States Orlando Health Full time

Job Summary: We are seeking a skilled Customer Service Ambassador to join our team at Orlando Health. As a key member of our staff, you will be responsible for providing exceptional service to our guests and team members within the hospital system and the surrounding area.

Responsibilities:

  • Provide directions and assistance to guests and team members
  • Ensure a positive and welcoming experience for all visitors
  • Collaborate with hospital staff to resolve guest concerns and issues
  • Stay up-to-date on hospital facilities and services to provide accurate information
  • Key Performance Indicators:
    • Guest satisfaction ratings
    • Issue resolution rates
    • Team member feedback and evaluations

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of hospital facilities and services
  • Ability to maintain confidentiality and handle sensitive information