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Customer Service Cashier

2 months ago

Clermont, Florida, United States Toyota of Clermont Full time

We are looking for a skilled and enthusiastic individual to assist customers by managing phone inquiries, welcoming guests, and addressing all Service-related concerns. Ideal candidates should possess outstanding communication abilities with an emphasis on customer satisfaction. The Service Receptionist serves as the initial point of contact for visitors both over the phone and in person within the Service department.

Key Responsibilities:

- Manage multiple phone lines in a polite and professional manner.

- Perform data entry tasks.

- Coordinate dispatching activities.

- Support various administrative functions as required.

- Assess callers' needs and direct them to the correct department.

- Welcome and assist visitors promptly.

- Identify visitors' needs and liaise with the appropriate department.

- Collaborate with different departments on special projects as necessary.

- Deliver exceptional customer service to all service clients and vendors.

- Handle challenging customer interactions with professionalism and courtesy.

- Employ problem-solving skills effectively.

Qualifications:

- A minimum of 1-2 years of experience in a Receptionist, Dispatcher, or Administrative role within a professional setting.

- Strong interpersonal, verbal, and written communication skills.

- Proficiency in MS Office Applications (Word, Excel, Outlook).

- Keen attention to detail.

- Flexible availability.

- Excellent phone etiquette and customer service capabilities.

- Comfortable operating a multi-line phone system.

- Professional appearance is essential.

- Friendly and courteous demeanor.

- Self-motivated and proactive.

- Ability to work efficiently with all departments with minimal supervision.

- Strong time-management skills.

Core Competencies:

- Self-starter mentality.

- Provide outstanding customer service to both internal and external clients.

- Communicate and collaborate effectively with colleagues.

- Capability to handle multiple tasks simultaneously.

*In exchange for your valuable skills and dedication, Toyota of Clermont offers competitive salaries and benefits.*

*Toyota of Clermont is committed to being an Equal Opportunity Employer.*