Lead Retail Sales Technician

5 days ago

Paramus, New Jersey, United States Asurion Full time
Job Title: Lead Retail Sales Technician

As a key member of our team, you will be responsible for providing exceptional customer service and technical expertise to our customers. Your primary focus will be on selling solutions-based products and services, building authentic connections with customers, and driving long-lasting relationships.

Key Responsibilities:
  • Perform repairs on all devices
  • Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met
Requirements:
  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment
About Asurion:

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

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