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Lead Retail Sales Technician
2 months ago
We're seeking a highly skilled and motivated Lead Retail Sales Technician to join our team at Asurion. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a team of expert technicians.
Key Responsibilities- Provide top-notch customer service, ensuring customers receive accurate information and solutions to their technical issues.
- Lead and develop a team of technicians, providing coaching and guidance to ensure they meet performance expectations.
- Manage store operations, including inventory management, ordering, and maintaining a safe and organized work environment.
- Meet or exceed sales and repair targets, driving revenue growth and customer satisfaction.
- Collaborate with colleagues to achieve business objectives, promoting a positive and inclusive work culture.
- 1+ years of customer service/retail sales experience.
- 6+ months of smartphone repair experience or equivalent.
- 1+ years of retail supervisory experience or equivalent (preferred).
- High school diploma or GED (preferred).
- Inventory supervisory experience; inventory counts, live inventory management or equivalent.
- Proficient in Microsoft Office with an emphasis on Excel.
- Effective verbal and written communication skills.
- Customer service skills.
- Motivation to meet and exceed evolving key performance goals.
- Technical, problem-solving, and organizational talents.
- Ability to work flexible hours, including weekends and holidays.
- Reliability and flexibility in difficult situations.
- The ability to quickly adapt in an ever-changing environment.
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, ensuring our nearly 300 million customers get the most out of their devices, appliances, and connections.
