IT Support Specialist

2 days ago

Englewood, Colorado, United States Addison Group Full time
Job Title: IT Support Specialist

Addison Group is partnering with a leading financial institution to find a skilled IT Support Specialist. This is a 6-month contract-to-hire opportunity with a 5-day workweek (3 days onsite after direct hire conversion) in Englewood, CO.

Key Responsibilities:
  • Provide timely and courteous support to end-users via phone, email, and helpdesk ticket portal.
  • Prioritize and resolve issues efficiently, assigning tasks to internal staff or external vendors as needed.
  • Test fixes and patches to ensure thorough problem resolution.
  • Access technical resources to support problem resolution.
  • Conduct post-resolution follow-up to ensure user satisfaction.
  • Offer remote support to colleagues through remote sessions or instructional guidance.
  • Develop and maintain a comprehensive library of training and help documentation for internal staff.
  • Collaborate with vendors to procure and set up equipment for new hires and coordinate lifecycle rotations.
  • Manage IT hardware shipments for conferences.
  • Maintain accurate inventory records for IT hardware, software, and equipment.
  • Administer institute hardware, including laptops, desktops, VoIP telephones, and video conferencing systems.
  • Partner with vendors to troubleshoot and resolve technical hardware issues.
  • Administer and manage tasks related to Office 365, Zoom, and other enterprise applications.
  • Oversee the licensing and management of software and applications utilized by staff.
  • Partner with vendors to troubleshoot and resolve technical software issues and outages.
Requirements:
  • Bachelor's degree, technical school graduate, or current college/technical school student with completed courses in IT hardware and software support.
  • Minimum of three years of experience in IT help desk support.
  • Proficiency in Microsoft Windows operating systems.
  • Demonstrated skills in PC hardware troubleshooting.
  • Working knowledge of MAC operating systems.
  • Microsoft Certified Professional certification or equivalent experience preferred.
  • Effective communication skills via phone, email, and in person.
  • Ability to problem-solve with end-users in a courteous and professional manner.
  • Strong analytical, evaluative, and problem-solving abilities.
  • Ability to communicate clearly with users across a variety of skill levels.
  • Demonstrated aptitude for learning information technology support functions and processes.
  • Proven ability to resolve and support incidents using established procedures.
  • Ability to meet schedules and timelines effectively; prioritizing and managing multiple assigned tasks/tickets.
  • Capable of working with minimal supervision.

  • IT Support Specialist II

    3 weeks ago

    Englewood, Colorado, United States Go West IT Full time

    Join Our Team as an IT Support Specialist IIAt Go West IT, we're seeking a highly skilled and motivated IT Support Specialist II to join our team. As a leading MSSP in Colorado, we're committed to delivering exceptional service to our clients, and we're looking for someone who shares our passion for technology and customer satisfaction.The IT Support...

  • IT Support Specialist

    4 weeks ago

    Englewood, Colorado, United States IT Avalon;IT Avalon LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Technician II to join our team at IT Avalon LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesProvide expert-level technical support for computer...

  • IT Support Specialist

    4 weeks ago

    Englewood, Colorado, United States IT Avalon;IT Avalon LLC Full time

    Job SummaryWe are seeking a highly skilled IT Support Technician II to join our team at IT Avalon LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.Key ResponsibilitiesProvide expert-level technical support for computer...

  • IT Support Specialist

    4 weeks ago

    Englewood, Colorado, United States Innova Solutions Full time

    IT Desktop Support SpecialistInnova Solutions is seeking a skilled IT Desktop Support Specialist to provide exceptional customer service and technical support for our clients.Key Responsibilities:Provide timely and effective technical support for desktop systems and softwareAssist clients with troubleshooting and resolving technical issuesCollaborate with...

  • IT Support Specialist

    3 weeks ago

    Englewood, Colorado, United States Innova Solutions Full time

    Job Title: IT Support SpecialistInnova Solutions is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' systems are running smoothly.Key Responsibilities:Provide technical support...

  • IT Support Specialist

    3 weeks ago

    Englewood, Colorado, United States Innova Solutions Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Innova Solutions. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our systems are running smoothly.Key Responsibilities:Provide technical...

  • IT Support Specialist

    2 weeks ago

    Englewood, Colorado, United States Omni Inclusive Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Omni Inclusive. As a key member of our technical support team, you will be responsible for providing top-notch support to our internal users and conference rooms.Key ResponsibilitiesProvide timely and effective support for IT-related issues, including desktops, laptops, mobile...

  • IT Support Specialist

    1 week ago

    Englewood, Colorado, United States Innova Solutions Full time

    IT Desktop Support **Job Summary:** Innova Solutions is seeking an IT Desktop Support Specialist with excellent customer service skills and experience in desktop support and system administration. **Key Responsibilities:** * Provide technical support for desktop systems and software * Troubleshoot and resolve technical issues * Collaborate with internal...

  • IT Support Specialist

    4 weeks ago

    Englewood, Colorado, United States Ulteig Engineering Services Full time

    Job SummaryThe IT Support Specialist plays a vital role in our geographically dispersed IT team, collaborating to manage support escalation requests from the Help Desk.Key ResponsibilitiesDeploy, maintain, and support end-user devicesWork collaboratively with the IT team to resolve technical issuesProvide exceptional customer service and supportStay...

  • IT Support Specialist

    2 weeks ago

    Englewood, Colorado, United States Ulteig Engineering Services Full time

    Job SummaryThe IT Support Specialist plays a vital role in the geographically dispersed IT team, collaborating to manage support escalation requests from the Help Desk. This position requires a team player who can deploy, maintain, and support end-user devices, ensuring seamless IT operations.Key ResponsibilitiesCollaborate with the IT team to manage support...

  • IT Support Specialist

    2 weeks ago

    Englewood, Colorado, United States Ulteig Engineering Services Full time

    Job SummaryThe IT Support Specialist plays a vital role in our geographically dispersed IT team, collaborating to manage support escalation requests from the Help Desk.Key ResponsibilitiesDeploy, maintain, and support end-user devicesCollaborate with the IT team to resolve technical issuesProvide exceptional customer serviceStay up-to-date with the latest...

  • IT Support Specialist

    3 weeks ago

    Englewood, Colorado, United States Omni Inclusive Full time

    Job SummaryOmni Inclusive is seeking a skilled IT Support Specialist to provide top-notch support to our internal users and conference rooms. As a key member of our team, you will be responsible for troubleshooting and resolving IT issues related to desktops, laptops, mobile devices, and desk phones.Key ResponsibilitiesProvide timely and effective support to...

  • Clinical Support Specialist

    4 days ago

    Englewood, Colorado, United States HealthONE Full time

    Job Title: Registered Nurse - Clinical Support SpecialistHealthONE is seeking a highly skilled Registered Nurse to join our team as a Clinical Support Specialist. As a key member of our nursing team, you will provide guidance and support to new graduate nurses and nurses transitioning to a new specialty.Job Summary:The Clinical Support Specialist will...

  • Accountant Support Specialist

    3 weeks ago

    Englewood, Colorado, United States SNC Ltd Full time

    Accountant Support SpecialistWe are seeking a highly skilled Accountant Support Specialist to join our team at SNC Ltd. As an Accountant Support Specialist, you will play a critical role in ensuring the financial reporting is prepared in accordance with US GAAP. You will also be responsible for acting as the administrative staff manager and employee benefits...

  • Partnership Support Specialist

    4 weeks ago

    Englewood, Colorado, United States Digible Full time

    Job Title: Partnership Support SpecialistWe are seeking a highly skilled Partnership Support Specialist to join our team at Digible. As a key member of our Partnerships team, you will play a crucial role in supporting our Partnership Manager and Product Manager in handling partner queries, managing data, and improving processes.About the RoleThe Partnership...

  • Retail Support Specialist

    7 days ago

    Englewood, Colorado, United States DISH Full time

    Job Title: Retail Support SpecialistJoin DISH, a leading provider of satellite television service, live-streaming, and smart home installation services, as a Retail Support Specialist. In this role, you will be responsible for partnering with local retailers to clarify website access and content download instructions, consumer and prospect qualification...

  • IT Support Specialist

    4 weeks ago

    Englewood, Colorado, United States Ulteig Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Ulteig. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring that our technology infrastructure runs smoothly and efficiently.Key ResponsibilitiesProvide technical support and assistance to...

  • Supervised Visitation Behavior Parent Coach Specialist

    2 days ago

    Englewood, Colorado, United States Life Support Behavioral Institute Full time

    Job Title: Supervised Visitation Behavior Parent Coach SpecialistWe are seeking a highly skilled and compassionate Supervised Visitation Behavior Parent Coach Specialist to join our team at Life Support Behavioral Institute in Centennial, Colorado. As a key member of our mental health services team, you will play a vital role in providing support to at-risk...

  • Application Support Specialist

    2 days ago

    Englewood, Colorado, United States Redwood Trust Inc Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team at Redwood Trust Inc. This role involves providing technical support for our proprietary application software, ensuring the reliability and efficiency of our applications.Key Responsibilities:Act as a liaison between business operations and IT...

  • Senior IT Support Specialist

    3 weeks ago

    Englewood, Colorado, United States Ulteig Full time

    About the RoleUlteig is seeking a highly skilled and experienced Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and clients.Key ResponsibilitiesProvide technical support and assistance to employees and clients via phone, email, and...