Technical Support Specialist

2 weeks ago


Englewood, Colorado, United States RemyCorporation Full time

We are seeking a skilled Help Desk Analyst to join our team at RemyCorporation. As a member of our technical support team, you will be responsible for providing prompt and courteous technical support to our end-users.

Key Responsibilities:

  • Provide technical support via phone, email, and remote support tools.
  • Troubleshoot network, system, and application issues.
  • Escalate complex issues to senior technicians as needed.
  • Document all incidents and requests in our ticketing system.
  • Work within defined SLAs to ensure timely resolution of issues.

Requirements:

  • Fluency in Spanish and English.
  • Basic proficiency with Microsoft Active Directory, Windows 10, and Microsoft Office.
  • Fundamental knowledge of networking principles and IT security practices.

Preferred Qualifications:

  • ITIL certification.
  • CompTIA A+, Network+, or Security+ certifications.


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