Technical Support Specialist
2 weeks ago
We are seeking a skilled Help Desk Analyst to join our team at RemyCorporation. As a member of our technical support team, you will be responsible for providing prompt and courteous technical support to our end-users.
Key Responsibilities:
- Provide technical support via phone, email, and remote support tools.
- Troubleshoot network, system, and application issues.
- Escalate complex issues to senior technicians as needed.
- Document all incidents and requests in our ticketing system.
- Work within defined SLAs to ensure timely resolution of issues.
Requirements:
- Fluency in Spanish and English.
- Basic proficiency with Microsoft Active Directory, Windows 10, and Microsoft Office.
- Fundamental knowledge of networking principles and IT security practices.
Preferred Qualifications:
- ITIL certification.
- CompTIA A+, Network+, or Security+ certifications.
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