Pediatric Therapy Customer Care Specialist

3 weeks ago


Englewood, Colorado, United States Summit Pediatric Therapy Full time
Job Description

About Us:

Summit Pediatric Therapy is a leading provider of pediatric therapy services dedicated to improving the lives of children and families in Colorado. We offer a collaborative and supportive environment where team members are empowered to make a meaningful impact.

Position Overview:

We are seeking a full-time Pediatric Therapy Customer Care Specialist to provide excellent customer service and ensure that our patients are treated with respect and empathy. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill-set and career.

Key Responsibilities:

  • Greet incoming patients in a friendly and professional manner.
  • Obtain complete and accurate information from the patient for billing and demographics purposes.
  • Schedule patients, greet and announce patients and visitors, and direct them as needed.
  • Update patient registration information.
  • Answer all incoming calls in a friendly and professional manner.
  • Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.
  • Keep waiting and patient areas clean and tidy throughout the clinic.
  • Work effectively as part of a highly professional team.
  • Perform other duties as assigned.

Qualifications:

  • 1-2 years of experience as a receptionist, preferably in a medical office.
  • Bilingual in Spanish is highly preferred.
  • High School Diploma or High School Equivalency.
  • Strong computer skills, including experience with Microsoft applications and Google Docs.
  • Demonstrated ability to be courteous and respectful when interacting with patients and family members.
  • Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
  • Attention to detail.
  • EMR experience is preferred.
  • Understanding of medical insurance is preferred.

What We Offer:

  • Comprehensive benefits package including PTO, Medical, Dental, and Vision insurance.
  • Supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • Work-life balance with no charting required at home.


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