Pediatric Therapy Customer Care Specialist
3 weeks ago
About Us:
Summit Pediatric Therapy is a leading provider of pediatric therapy services dedicated to improving the lives of children and families in Colorado. We offer a collaborative and supportive environment where team members are empowered to make a meaningful impact.
Position Overview:
We are seeking a full-time Pediatric Therapy Customer Care Specialist to provide excellent customer service and ensure that our patients are treated with respect and empathy. This person will serve as a front desk receptionist and have immense opportunity to grow in both skill-set and career.
Key Responsibilities:
- Greet incoming patients in a friendly and professional manner.
- Obtain complete and accurate information from the patient for billing and demographics purposes.
- Schedule patients, greet and announce patients and visitors, and direct them as needed.
- Update patient registration information.
- Answer all incoming calls in a friendly and professional manner.
- Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.
- Keep waiting and patient areas clean and tidy throughout the clinic.
- Work effectively as part of a highly professional team.
- Perform other duties as assigned.
Qualifications:
- 1-2 years of experience as a receptionist, preferably in a medical office.
- Bilingual in Spanish is highly preferred.
- High School Diploma or High School Equivalency.
- Strong computer skills, including experience with Microsoft applications and Google Docs.
- Demonstrated ability to be courteous and respectful when interacting with patients and family members.
- Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
- Attention to detail.
- EMR experience is preferred.
- Understanding of medical insurance is preferred.
What We Offer:
- Comprehensive benefits package including PTO, Medical, Dental, and Vision insurance.
- Supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Work-life balance with no charting required at home.
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