Branch Manager II

2 days ago

Des Moines, Iowa, United States Central Bancompany Full time
Job Title: Branch Manager II

Job Summary:

The Branch Manager II will provide leadership and support to ensure the superior service is provided to all internal and external customers. This role is responsible for the growth of the branch based on strategic plans of Bank ownership.

Key Responsibilities:Branch Growth & Marketing (40%)
  • Lead branch marketing discussions and initiatives as defined by Marketing Director and branch.
  • Attend and participate in manager meetings, cross-departmental meetings, and branch budgeting.
  • Actively seek and participate in community affairs to increase bank visibility and enhance new and existing business opportunities.
  • Develop, implement, and achieve individual and branch sales goals through new customer acquisition, referrals, and retention of account relationships.
  • Increase branch deposit and loan volume in accordance with branch growth metrics.
  • Stay informed of market and competitor market share and notify Regional Retail Manager of competitors in the market area.
Team Development (30%)
  • Manage and direct the work of the branch retail staff, leading job assignment, performance evaluation, compensation review, and training.
  • Coach and direct branch retail staff in operational activities to ensure compliance with departmental goals, objectives, and budget.
  • Conduct team meetings in accordance with overall strategy.
  • May administer disciplinary action to correct misconduct or inadequate performance of job duties.
  • May assign duties to employees based on skills and experience.
  • Lead by example by providing superior customer relations and promote customer service through coaching, guidance, and motivation.
  • Locate areas of branch improvement and propose corrective actions to resolve existing challenges and leverage growth opportunities.
  • Significant focus on customer experience through branch observations, coaching in the moment, recognition, and quality feedback.
Community Involvement (20%)
  • Represent the company in various community activities to improve the presence and reputation of the branch and company.
  • Connect and collaborate with peers both in and outside of assigned market to share best practices, competitive intelligence, and seek business development opportunities.
Retail Operations (10%)
  • Perform regular unannounced audits on retail cash drawers and vault cash and verify monthly branch audits are performed on all negotiable items as required per procedures.
  • Maintain vault cash and other signed items in an accurate manner and be responsible for replenishing and verifying cash shipments under dual control system.
  • Maintain usage proficiency on all customer-related third-party systems, forms, and software, including the maintenance of customer records.
  • Assist retail staff in all phases of their duties, including balancing cash drawer and end-of-day procedures.
  • Assist with the opening and closing of the branch office following security procedures, as necessary, and work on Saturdays when needed.
  • Ensure efficient daily operation of the branch, including operations, lending, product sales, customer service, security, and safety, in accordance with bank objectives.
  • Ensure retail staff follows all policies, written procedures, and complies with all Federal regulations.
  • Responsible for all aspects of the branch functions, including general maintenance, security, and branch equipment.
  • Remain knowledgeable of all bank products and services to clearly explain features and benefits to customers.
  • Perform all other duties as assigned.
Requirements:Education & Experience
  • Bachelor's degree required or equivalent work experience.
  • Minimum of four (4) years of experience in similar job duties.

Central Bank is an Affirmative Action and Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

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