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Insurance Customer Service Representative
2 months ago
FrankCrum is a leading commercial insurance agency with a diverse client base throughout the US. We are a consultative resource and provide detailed information to assist clients in making informed decisions on their commercial insurance coverage needs.
The RoleWe are seeking a highly skilled Customer Service Associate to join our team. In this role, you will have the opportunity to impact the FrankCrum business every day by providing general office support in regard to commercial lines insurance while expanding your insurance knowledge.
Key Responsibilities:- Assist clients with commercial insurance inquiries and provide exceptional customer service.
- Issue certificates of insurance and Auto ID Cards.
- Process policy changes and review policies & endorsements issued by insurance carriers to ensure accuracy.
- Support the sales and servicing process.
- Excellent customer service skills.
- Comprehensive written and communication skills.
- Previous customer service experience.
- Advanced Microsoft Office experience.
- A desire to grow in the insurance industry.
FrankCrum offers a comprehensive benefits package, including:
- Health Insurance with zero dollar paycheck cost for employee's coverage and only two-hundred-twenty-five dollars a month for family.
- Dental and Vision Insurance.
- Short Term Disability and Term Life Insurance at no cost to the employee.
- Long Term Disability and Voluntary Term Life Insurance.
- Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance.
- 401(k) Retirement Plan with 100% employer match.
- Employee Assistance Program.
- Flexible Spending Accounts for Medical and Dependent Care Reimbursement.
- Health Savings Account.
- Paid time off and holiday pay.
- Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year.
- PTO cash out.
- Tickets at Work.
- Access to the Corporate America Family Credit Union.
- Employee and client referral bonus programs.
- Paid volunteer time.
FrankCrum is a family-owned business-to-business entity with a strong commitment to customer service and employee satisfaction. We are a Top Workplace and have been recognized for our exceptional benefits and employee-centric culture.
