Customer Service Representative

3 weeks ago


Clearwater, United States Insurance Administrative Solutions Full time
About the Role

Insurance Administrative Solutions (IAS) is a leading provider of comprehensive administrative solutions for the insurance industry. We offer a business process outsourcing solution that helps insurers optimize their administrative workload, bolster their industry expertise, and streamline operations. Our team is dedicated to delivering exceptional customer service, efficient processing, and quality results.

Key Responsibilities

As a Customer Service Representative, you will be responsible for providing prompt, courteous customer service to our clients. This includes answering incoming calls, processing requests, and documenting all interactions. You will also be required to utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers.

Primary Skills & Requirements

• Ability to perform all essential duties satisfactorily
• Excellent communication skills
• Ability to follow written instructions
• Strong documentation skills
• Adaptability and problem-solving skills
• Reliability and integrity
• Customer service experience in an office setting
• Insurance background preferred

About Insurance Administrative Solutions

Insurance Administrative Solutions is a third-party provider of comprehensive administrative solutions for the insurance industry. We are committed to delivering exceptional customer service, efficient processing, and quality results. Our team is dedicated to working collaboratively to achieve our goals and provide a positive experience for our clients.

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