Customer Experience Specialist

6 days ago


Orlando, Florida, United States Anthropologie Full time
About Us

At Anthropologie, we're passionate about creating a unique and personalized experience for every customer. Our Sales Associates are the heart of this effort, driving sales through genuine interactions and inspiring customers with our curated collections.

Job Summary

This role is an excellent opportunity to join our team as a Customer Experience Specialist. As a key member of our sales floor, you'll contribute to driving sales through exceptional customer service and product knowledge. If you're passionate about delivering outstanding experiences and have a flair for building strong relationships, we encourage you to apply.

Responsibilities
  • Customer Experience: Engage with customers in a personalized way, making them feel welcome, heard, and valued. Support a selling environment by connecting with multiple customers and sharing product suggestions, while utilizing technology to provide a seamless experience.
  • Teamwork + Communication: Build productive relationships with peers, ask for support when needed, and make an effort to help others. Participate in learning and sharing product knowledge, current trends, and personal styling priorities to inspire customers.
  • Visual + Business Operations: Understand your contribution to service and selling on every shift, impacting the store's business. Support shipment processes, gain awareness of new products, and maintain Anthropologie's visual and operational standards.
Requirements
  • Anthro Brand Fan: You share our passion for Anthropologie's aesthetic and values.
  • Customer Service Experience: Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Team Player: Strong communication and interpersonal skills, with a willingness to collaborate and support colleagues.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
Perks & Benefits

We offer comprehensive perks and benefits to our employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. For details, visit our website.

Compensation

This role offers a competitive hourly rate of $15.50, with opportunities to earn additional income through our Sales Bonus Program. Please note that compensation may vary based on location and employment status.



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