IT Support Specialist

1 day ago


Orlando, Florida, United States University of Central Florida Full time
Overview
The University of Central Florida's College of Medicine seeks a skilled IT Support Specialist to provide top-notch service to our health information technology community. This exciting role will involve managing the Health IT Service Desk, communicating with clients, and troubleshooting computing hardware/software issues.

Salary
$20.29-$22.57 per hour, commensurate with experience.

About the Role
We are looking for a dedicated professional to join our team as an IT Support Specialist. The successful candidate will be responsible for providing Tier 1 support to our faculty, staff, researchers, clinicians, and students. Key duties will include engaging with clients across the HealthIT service community, leveraging standard communication tools, and using the university's ITSM ticketing system to log, track, and follow up on issues.

Requirements
To succeed in this role, you will need a high school diploma or equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience. Experience with ServiceNow or similar ticketing systems is preferred. You will also possess strong organizational and technical skills, including proficiency in Microsoft Office.

Benefits
As an OPS employee, you will be eligible for state benefits subject to criteria established by the State of Florida. You will not be entitled to paid time off.

About Us
The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer. We strive to create a diverse and inclusive environment that fosters growth and development for all employees. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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