Franchise Performance Manager

2 weeks ago


Pocatello, Idaho, United States Subway Full time
About the Role

The Franchise Performance Manager plays a crucial role in overseeing the operations and growth of multiple franchise locations within a specified territory. This position is responsible for managing franchisee relationships, communicating and advising on the strategic business direction, and partnering with franchisees to drive restaurant performance and profitability across the full portfolio.

Key Responsibilities
  • Drive Performance
    • Foster and enhance positive relationships with franchisees, gaining their respect and establishing the Franchise Performance Manager as an important contributor to the business and a leader in the industry.
    • Conduct regular business and operational assessments to uncover growth potential and opportunities.
    • Assess the franchisees' business and financial portfolios.
    • Review all restaurant operating reports and audits, analyze the data, and collaborate with franchisees to determine appropriate solutions.
    • Drive accountability with franchisees to achieve specific restaurant and territory objectives.
  • Building Relationships
    • Provide direction, guidance, and expertise to franchisees regarding restaurant operations, implementation of new products and programs, as well as the opening of new restaurants and the transfer of ownership.
    • Coach, counsel, influence, and motivate franchisees on a portfolio level basis.
    • Develop productive working relationships with franchisees, territory team members, and Subway employees.
  • Development
    • Assist the Director, Franchise Performance, and cross-functional business teams with the development of new restaurants, ownership transfers, evaluation of franchisee growth potential, and completion of remodels within your designated territory.
    • Provide information to the Director, Franchise Performance, and multi-unit owner team regarding existing owners and their ability/inability to expand within the brand.
  • Self-Development
    • Apply designated training programs to enhance knowledge and develop new skills.
    • Participate in all scheduled training and informative sessions, including but not limited to; University of Subway, Cascade Training Call, Monthly Business reviews, team calls, and more.
    Qualifications
    • Bachelor's degree or equivalent job-related experience with 5+ years of experience in a multi-unit management role.
    • Certificate programs in Franchise Management, Food Safety, Food Handler, Food and Beverage, Hospitality, Restaurant Management, and other related areas would be a plus.
    • 5+ years of experience in Franchise Management, with a track record of driving business growth and profitability.
    • 3+ years of Restaurant experience preferred.
    • Responsible for setting and achieving challenging goals, managing multiple tasks, and learning and advancing in the field of franchise operations.
    • Committed to completing tasks with high quality and integrity, overcoming any obstacles and problems that may arise.
    • Able to work independently and reliably, as well as within a team, and to communicate effectively with different stakeholders.
    • Skilled in problem-solving, financial analysis, and data interpretation, with a high degree of detail orientation and good judgment.
    • Familiar with franchise regulations and compliance requirements, and proficient in Microsoft Office, Smart Sheets, and CRM software (FranConnect).
    • Willingness to travel within the region and flexibility with schedule to accommodate operational needs, which includes evenings and weekends. Valid driver's license and clean driving record.


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