Program Manager for Independent Living Services
5 days ago
Job Summary:
The Independent Living Program Manager is responsible for providing strategic leadership and oversight to the Independent Living Program at Life A Center for Independent Living. This role requires collaboration with the Deputy Director, Executive Director, and administrative and program support teams to ensure the effective delivery of services.
Key Responsibilities:
- Program Management: Manage the day-to-day operations of the Independent Living Program, including communication with direct staff members, ensuring training completion and updates, and resolving any issues or conflicts that may arise.
- Policy Implementation: Carry out and execute existing policies, and implement new policies as needed, to ensure compliance with federal, state, and local regulations.
- Staff Training and Development: Train designated staff members on policies, changes in policies and programs, and programs and software used for their daily tasks.
- IL Philosophy and Core Services: Train and instill the Independent Living philosophy in designated staff members, including the understanding and implementation of the five core services.
- Quality Control: Oversee the quality control of consumer information files (CIF) in CIL Suite, ensuring timeliness and accuracy of documentation, and compliance with ACL regulations.
- Staff Support and Collaboration: Provide daily support to staff, facilitate weekly team meetings, direct documentation and review of services, and respond to inquiries while fostering a collaborative and engaging work environment.
- Program Development and Communication: Build and develop IL programs, communicate weekly with the Deputy Director on program issues, needs, and future plans, and make recommendations for program improvement.
- Consumer Support: Assist individuals with all disabilities in setting goals and overcoming barriers to independent living.
- Community Partnerships: Establish and maintain relationships with community partners in LIFE's service areas.
- Outreach and Education: Conduct outreach and community education, presenting information about services offered to individuals, families, and groups, and other relevant disability-related information.
- Advocacy and Systems Change: Advocate and work for systems change within our communities.
- Committee Participation: Serve on local committees and groups to increase collaboration and improve service delivery and effectiveness for our consumers.
- Documentation and Reporting: Maintain documentation of services and other activities according to policies and procedures, and complete monthly reports in a timely manner.
- Program Performance Reporting: Develop and submit monthly reports to the Executive Director, Deputy Director, and Board of Directors, and report program performance at board meetings.
- Staffing and Evaluation: Responsible for recruiting, hiring, orienting, and evaluating direct reports to ensure a staffing pattern that accomplishes stated objectives and promotes maximum quality.
- Policies and Procedures: Participate in the development, review, and updates of organization's policies, procedures, and efficiencies to ensure compliance with federal, state, and local laws.
- Quality Management: Maintain organizational tools to track and assess status and trend dashboards and analysis of outcomes, providing overall quality management.
- Regulatory Compliance: Attend meetings and conferences as required to stay current in State and Federal regulations and best business practices.
- Leadership and Team Management: A key member of management under the direction of the Deputy Director, and serves as a leader of the program team as assigned, partnering with administrative support staff to accomplish key results.
- Reporting and Compliance: Assist with creating reports, including the annual Project Performance Report (PPR) for the Administration on Community Living, and assist in times of grant reviews or audits.
- Additional Responsibilities: Other duties as assigned by the Deputy Director and the Executive Director.
Required Skills and Abilities:
- Leadership and Supervision: Strong supervisory and leadership skills with the ability to develop and communicate the organization's mission and vision.
- Business Ethics: Strong business ethical skills.
- Communication: Excellent verbal and written communication skills.
- Relationship Building: Ability to establish and maintain working relationships with government agencies, community leaders, and the public.
- Organizational Skills: Excellent organizational skills and attention to detail.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.
- Adaptability: Ability to function well in a high-paced and at times, stressful environment.
Key Credentials and Professional Qualities:
- Management Experience: 3 years' management experience required.
- Related Experience: 3-5 years of related experience preferred.
- Education: High School Diploma required, Bachelor's Degree preferred or equivalent experience.
- Acceptance and Advocacy: Acceptance and advocacy of mission, philosophy, and goals of the organization.
Physical Requirements:
- Sedentary Work: Predominantly a sedentary job in an office environment, with occasional bending at the waist, data entry into computer, and lifting of no more than 50 pounds.
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