Healthcare Representative
7 days ago
VillageCare is seeking a skilled Intake Representative to support prospective members interested in enrolling in our VillageCareMAX MLTC, MAP, and DSNP products. As a key member of our team, you will play a crucial role in answering incoming calls, providing comprehensive answers to inquiries, and promoting our company offerings.
Key Responsibilities:
- Answer incoming calls from clients and referral sources
- Provide detailed explanations of plan benefits and compare various options
- Verify Medicaid and Medicare eligibility and ensure accurate demographic information in our enrollment system
- Maintain strong relationships with referral sources and schedule nursing visits as needed
Requirements:
- Associate's Degree preferred
- 2-3 years of experience in healthcare or customer service settings
- Fluency in Korean is a critical requirement
- Strong problem-solving abilities, customer-centric mindset, and collaborative relationships with external stakeholders and referral sources
- Proficiency in data entry and familiarity with Medicaid and Medicare systems
VillageCare offers a competitive salary, comprehensive benefits package, and opportunities for growth and development.
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