Healthcare Customer Service Representative

4 days ago


New York, New York, United States Metropolitan Jewish Health System Full time
About Metropolitan Jewish Health System

MJHS is a leading healthcare provider dedicated to delivering high-quality patient care and services. Our team is passionate about making a difference in the lives of our patients and members.

Job Summary

We are seeking a highly skilled and compassionate Member Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers, ensuring their needs are met and their concerns are addressed.

Responsibilities
  • Respond to member and provider inquiries and requests concerning benefits, claims, and complaints in a timely and professional manner.
  • Manage multiple tasks and work consistently in a fast-paced environment to ensure high-quality customer service.
  • Record all calls and details accurately and efficiently.
  • Receive requests for adjustments on claim issues and disenrollment.
Qualifications
  • High School Diploma or equivalent.
  • Minimum 6 months call center experience.
  • Excellent skills in telephone communication and a professional demeanor.
  • Ability to manage multiple tasks and work consistently in a fast-paced environment.
Benefits

We offer a comprehensive benefits package, including:

  • Sign-on bonuses or student loan assistance for clinical staff.
  • FREE online RN to BSN and MSN degree programs.
  • Tuition reimbursement for all full and part-time staff.
  • Dependent tuition reimbursement for clinical staff.
  • Generous paid time off.
  • Affordable medical, dental, and vision coverage for employees and family members.
  • Two retirement plans: 403(b) and employer-paid pension.
  • Flexible spending.
  • And more
Why Work for MJHS?

At MJHS, we value our employees and offer a supportive work environment, comprehensive benefits, and opportunities for career growth and development. If you are passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity.



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