IT Support Specialist II
2 weeks ago
IT Support Specialist II - Contract to Permanent
Location: Jefferson, LA
Are you passionate about contributing to a forward-thinking organization dedicated to delivering sustainable energy solutions? At Westinghouse Electric Company, we value our workforce as our greatest asset and are committed to attracting and retaining top talent while fostering an inclusive environment in the global workplace.
Position Overview
We are looking for a dedicated and skilled IT Support Specialist II to enhance our IT department. This role is crucial for providing advanced technical assistance to users, diagnosing intricate technical challenges, and ensuring that all IT-related inquiries and incidents are addressed promptly and effectively. The ideal candidate will possess a robust technical foundation, outstanding problem-solving skills, and a commitment to delivering exceptional IT support.
Key Responsibilities
- Deliver advanced technical assistance for software, hardware, and network-related challenges.
- Identify and troubleshoot complex technical issues, escalating to higher-level support when necessary.
- Document all service desk interactions meticulously in the IT service management system.
- Follow up with users to guarantee timely resolution of issues and confirm satisfactory problem resolution.
- Act as a primary contact for users, providing superior customer service and ensuring a positive experience.
- Effectively communicate technical information to users with varying levels of technical understanding.
- Assist in training and mentoring junior IT Support Technicians.
- Conduct routine system maintenance tasks, including software installations, updates, and configurations.
- Manage user accounts, permissions, and access controls in line with company policies.
- Support the deployment and upkeep of IT infrastructure, including servers, workstations, and mobile devices.
- Identify recurring issues and collaborate with the IT team to implement solutions that minimize future incidents.
- Contribute to the creation and documentation of IT support processes and procedures.
- Participate in IT projects as required, providing technical expertise and support.
Qualifications
The successful candidate will possess:
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2-3 years of experience in an IT support or service desk role, focusing on troubleshooting and resolving complex technical issues.
- Experience with IT service management (ITSM) tools and ticketing systems.
- Familiarity with network protocols, Windows operating systems, and common business applications.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve technical issues efficiently.
- Excellent verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Ability to work independently and collaboratively in a dynamic environment.
- Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous.
Why Choose Westinghouse Electric Company?
Westinghouse Electric Company is committed to providing customer-focused solutions, ranging from high-volume and low-cost offerings to specialized niche services, while consistently delivering exceptional customer service to both our clients and employees.
We offer competitive compensation to all employees, along with benefits that may include:
- Competitive Pay
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
We are an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities.
Westinghouse Electric Company continues to successfully place professional and technical resources into key roles globally.
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