Patient Services Representative Bilingual

1 month ago

Novato, California, United States Marin Community Clinics Full time
Job Title: Patient Services Representative Bilingual

Job Summary:

We are seeking a highly skilled and compassionate Patient Services Representative Bilingual to join our team at Marin Community Clinics. As a key member of our call center team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout their interaction with our organization.

Responsibilities:

  • Answer patient inquiries and resolve issues in a timely and professional manner.
  • Manage and escalate priority issues or concerns to management.
  • Work closely with other clinic staff to assist callers in obtaining answers to their questions.
  • Research required information using accessible resources.
  • Route tasks and inbound calls to appropriate departments.
  • Manage and complete appointment details for appointment scheduling.
  • Timely notify appropriate personnel of any scheduling changes caused by patient cancellations.
  • Manage urgent calls as they arise and follow provision of patient care policies as needed.

Requirements:

  • High School degree required.
  • College education a plus.
  • 1+ years of relevant call center/customer service experience in a healthcare environment highly desired.
  • Previous experience with Electronic Health Records (EPIC) preferred.
  • Experience with Microsoft Office software.

Preferred Skills and Abilities:

  • Ability to handle all interactions with patients with empathy and compassion.
  • Strong communication skills in English and Spanish, written and verbally.
  • Bilingual English/Spanish skills required for this role.
  • Ability to work in individual or in a team environment fast-paced call center office environment.
  • Strong attention to detail ability.
  • Ability to multitask and complete tasks timely.
  • Ability to follow up on assigned tasks or other projects assigned by manager.
  • Critical thinking ability to troubleshoot through incoming calls.
  • Willingness to take initiative.

Benefits:

We offer a competitive benefits program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short-term and Long-term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

Equal Opportunity Employer:

Marin Community Clinics is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

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