Bilingual Housing and Benefits Navigator Position

7 days ago

Novato, California, United States North Marin Community Services Full time
Job Summary

We are seeking a highly skilled and compassionate Bilingual Housing and Benefits Navigator to join our team at North Marin Community Services. As a key member of our case management program, you will play a vital role in connecting participants with essential resources in the community.

Key Responsibilities:

  • Provide screening and assessment services to program participants, including periodic follow-ups and specific screening for CalAIM and other program eligibility.
  • Collaborate with case managers and their supervisors to ensure seamless support for participants.
  • Assist participants in navigating the safety net system of care, linking them with various county and community agencies based on need and availability.
  • Develop strong relationships with local landlords and maintain a landlord database.
  • Participate in agency meetings, inter-agency meetings, case consultation, and other activities as needed.
  • Train staff and support participant efforts to increase access to public benefits such as Medi-Cal, CalWORKS, CalFRESH, CAPI, SSI/SSDI/SSA, SDI, and General relief.
  • Document all service contacts in a timely manner and maintain accurate case records in accordance with agency standards and requirements.

Requirements:

  • Bilingual fluency in English and Spanish, both verbal and written.
  • Bachelor's degree in Social Work, Human Services, Addiction Studies, Psychology, or a related field, or 1-2 years of experience in behavioral health, public benefit enrollment, and/or case management.
  • Excellent customer service skills with a program participant focus, strong verbal and written communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to maintain professional boundaries while building trust and respect using trauma-informed and culturally responsive practices.

Preferred Qualifications:

  • Bicultural experience working with immigrant communities and experience working with Black, Indigenous People of Color (BIPOC).
  • Experience working with electronic health records and Medi-Cal.

Conditions of Hire:

  • Fully vaccinated against COVID-19 unless granted a medical or religious exemption.
  • Pre-employment health exam including proof of vaccinations and TB test clearance.
  • Criminal record clearance or exemption from California Department of Social Services.

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