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Client Support Specialist

2 months ago

Columbia, South Carolina, United States Pregnancy Centers of Middle Tennessee Full time
Descripción del Puesto

Centros de Embarazo de Medio Tennessee

Especialista en Apoyo al Cliente / Coordinador de Capacitación

Objetivos del puesto: Proporcionar un ambiente profesional y compasivo centrado en la educación parental y el apoyo emocional de los clientes. Se requiere demostrar habilidades de escucha activa y manejar toda la información con el más alto nivel de confidencialidad. Se necesita una fuerte atención al detalle y habilidades de gestión del tiempo. Supervisar y desarrollar planes de capacitación para el personal, voluntarios y miembros de la junta. Reporta directamente al Director Ejecutivo.

Responsabilidades:

Servicios al Cliente

1. Proporcionar consejería entre pares y servicios de referencia para los clientes en el programa de Educación Parental.

2. Desarrollar un currículo personalizado para los clientes en el programa de crianza de 2 años.

3. Organizar y supervisar clases grupales especiales.

4. Mantener y actualizar recursos de referencia para el uso de los clientes.

5. Evaluar, seleccionar y mantener materiales educativos y recursos para el uso de los clientes.

Administrativo

1. Supervisar a los voluntarios que actúan como consejeros entre pares y mantener el horario mensual.

2. Supervisar el horario de intercesores de oración.

3. Mantener estadísticas de clientes, incluyendo la entrada de datos.

4. Evaluar socios externos y mantener relaciones con las asociaciones actuales.

5. Supervisar el Programa Hispano.

6. Apoyar y supervisar a los voluntarios en el centro.

7. Comunicar actualizaciones semanales al Director Ejecutivo.

Capacitación

1. Crear planes de capacitación para el personal, la junta y los voluntarios. Supervisar la finalización del programa de capacitación.

2. Revisar nuevas políticas, procedimientos y ofertas de capacitación de organizaciones asociadas.

Comunidad:

1. Asistir al Director Ejecutivo en la supervisión de proyectos de recaudación de fondos y apoyar campañas comunitarias.

2. Supervisar las donaciones entrantes y reportar las necesidades del centro.

3. Participar en proyectos de divulgación comunitaria.

REQUISITOS:

  • Licencia de conducir válida, vehículo confiable y seguro de automóvil. Dominio de correo electrónico, Word, aplicaciones de MS Office y Google. Uso de sistema CRM interno. Aceptación de la misión y declaraciones de fe de la organización.

CALIFICACIONES Y REQUISITOS:

  • Título de asociado o licenciatura (o equivalente) en Psicología, Recursos Humanos, Servicios Sociales, Educación o Consejería.
  • 2 o más años de experiencia en organizaciones sin fines de lucro, ministerios, trabajo social o educación.

Estado del Puesto y Horario:

Estado: A tiempo parcial

Horas: (9 AM – 4 PM)

Compensación: $40,000.00
Beneficios: Vacaciones pagadas, días festivos pagados, días de enfermedad pagados.

Descripción de la Empresa:
Una organización sin fines de lucro que ha proporcionado apoyo gratuito y confidencial en el embarazo durante 30 años. Ofrecemos opciones que salvan vidas, recursos médicos, educación parental, apoyo material, mentoría entre pares y referencias comunitarias.