Event Operations Specialist

2 weeks ago

Chicago, Illinois, United States PRA Business Events Full time
Job Overview

Event Operations Specialist

PRA is a premier business event management organization, dedicated to creating memorable experiences that inspire and elevate businesses. By combining Passion, Reach, and Authenticity, PRA collaborates with clients to design innovative, multi-sensory attendee experiences that leave a lasting impact.

We are looking to expand our team of Event Operations Specialists across the nation. If you reside in any of the following states, we encourage you to consider this opportunity:

Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wyoming, and Washington D.C.


Position Summary:

This is an on-call, hourly position that focuses on ensuring the safety, enjoyment, and satisfaction of our clients and their guests during PRA events. The role encompasses client engagement, event oversight, logistical management, and the execution of activities in accordance with program guidelines, the Schedule of Services, and PRA's policies and procedures. This position does not require commuting to an office but necessitates in-person attendance at events.


Key Responsibilities:

  • Client and Guest Engagement: Prioritize the safety, comfort, and satisfaction of guests. Represent PRA with professionalism at all times.
  • Event Execution: Adhere to program specifications and company protocols to ensure successful event delivery.
  • Knowledge Maintenance: Stay informed about local attractions, accommodations, points of interest, dining options, theme parks, transportation systems, historical context, weather trends, current events, and general information.
  • Professional Appearance: Maintain a polished and professional look in the PRA uniform.
  • Guest Communication: Address guest inquiries with promptness and importance.
  • Team Collaboration: Follow guidance from Event Producers, Directors of Event Production, Lead Staff, or Event Production Coordinators. Collaborate effectively within a team setting.
  • Documentation: Complete event-related paperwork in a timely manner, including timesheets, expense reports, and incident reports.
  • Pre-Event Preparation: Assist with pre-event logistics, including routing, signage, and organizing the Hospitality Desk.
  • Issue Management: Report any issues or situations to the Event Production lead.
  • General Conduct: Exhibit courtesy and respect towards guests, clients, colleagues, and supplier partners. Assist with additional tasks as required.

Required Knowledge and Skills:

  • At least one year of experience in hospitality, tour guiding, or destination management.
  • Relevant industry certifications (e.g., tour guide, trip director) are advantageous.
  • Familiarity with local hotels, tourist attractions, airports, and other venues.
  • Strong problem-solving abilities.
  • Excellent organizational and interpersonal skills, including public relations and communication capabilities.
  • Ability to work with diverse populations while upholding high ethical standards.
  • Proficiency with technology (smartphones, tablets, computers, printers) and the capacity to respond swiftly to staffing app notifications, log hours worked, and submit expense reports punctually.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Regularly required to sit, talk, hear, stand for extended periods, and walk distances of at least 100 yards repeatedly.
  • Frequent use of hands and fingers to operate a computer and reach.
  • Occasionally lift and/or move up to 30 pounds; regularly lift and/or move at least 10 pounds.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
  • Exposure to various weather conditions, including extreme heat, cold, and rain.
  • Occasionally exposed to fumes, airborne particles, and toxic or caustic chemicals associated with office/transportation work.
  • Varying noise levels in the work environment.

Personal Attributes:

  • Exceptional interpersonal and communication skills.
  • Ability to collaborate effectively with management, peers, clients, guests, and supplier partners.
  • Flexibility to work varied hours, including weekends, evenings, and holidays.
  • Willingness to travel to event locations as required.
  • Capability to work within deadlines and prioritize tasks effectively.
  • Ability to resolve issues swiftly and discreetly to maintain client satisfaction.
  • Highly organized and detail-oriented.
  • Must possess a valid driver's license for the state in which the employee performs driving duties.
  • Exhibit a professional demeanor and appearance when representing PRA to clients, guests, supplier partners, and the community.

Compensation: $16-$50 per hour based on market conditions, skill level, and language proficiency.


PRA specializes in bringing people together through strategic content, brand engagement, and authentic destination experiences, whether in-person, remote, or hybrid. With local teams across the U.S. covering over 29 top destinations, and a remote execution team capable of planning events anywhere, we ensure an unparalleled meeting or event experience.

Internally, we are committed to sustainability and social impact, with initiatives focused on carbon reduction, striving for zero waste, supporting the American Forest Foundation and PACT-USA, collaborating with our supply chain to ensure sustainable and diverse suppliers for client events, and promoting equity, diversity, and inclusion. We are proud of the progress we have made and are excited about the ongoing impact of our programs and initiatives.

Our Corporate and Incentive Program Planning Services Include:

Creative Event Design + Production; Local Excursions; Tours; Team Building; Offsite Events; Dine Arounds; Digital + Hybrid Programming; Health + Safety Logistics; CSR + Giveback Initiatives; Sustainable Planning Services; Transportation Logistics; Staffing; Content Creation; Graphic Design + Branding; Gifting.

For more information, please visit our website.

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