Administrative Customer Service Representative

1 week ago


San Francisco, California, United States CSMC N. Robertson Full time
Job Summary

We are seeking a highly skilled and experienced Administrative Customer Service Representative to join our team at CSMC N. Robertson. As a key member of our outpatient clinic, you will be responsible for providing exceptional customer service to patients and their families.

Key Responsibilities
  • Provide accurate and timely information to patients regarding medical insurance, referral processes, and benefit plans.
  • Utilize CS-Link/Epic to manage patient records and communicate with healthcare providers.
  • Work collaboratively with the clinical team to ensure seamless patient care.
  • Develop and maintain strong relationships with patients, families, and healthcare providers.
Requirements
  • 1 year of recent experience working in an outpatient clinic or medical office setting.
  • Ability to read, understand, and respond to detailed oral and written instructions.
  • Experience with medical terminology and insurance processes.
  • 2+ years' recent experience working as a Patient Service Representative.
What We Offer

At CSMC N. Robertson, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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