Customer Service Representative

3 days ago

San Francisco, California, United States LHH Recruitment Solutions Full time
Customer Service Representative Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at LHH Recruitment Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and complaints in a timely and accurate manner, and performing administrative and clerical tasks.

Key Responsibilities:
  • Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication
  • Escalate issues as appropriate
  • Perform administrative and clerical tasks
  • Consistently meet established performance standards, including quantity and quality call standards
  • Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions
  • Consistently demonstrate excellent attendance and punctuality
  • Perform other related duties and special projects as assigned
Requirements:
  • Minimum Education: High School Diploma or GED
  • Minimum 1-year experience in Call Center Customer Service or related work experience
  • Claims processing knowledge helpful
  • Healthcare background preferred
  • Possess a strong work ethic and team player mentality
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Solid organization skills with strong detail orientation and listening skills
  • Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans, and regulations
  • Proficient PC skills, including MS Word and Excel
  • Able to maintain excellent attendance and punctuality
Benefits:

We offer a competitive compensation package, including $22.59 per hour, and a comprehensive benefits program that includes medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefits program provides employees the flexibility to choose the type of coverage that meets their individual needs.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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