Customer Service Representative

1 week ago


San Francisco, California, United States Pestec Full time
About Pestec

Pestec is a local family-owned company that provides Integrated Pest Management (IPM) solutions to Bay Area clients. Our environmentally conscious services focus on pest prevention, long-term results, and reducing risks to our customers and the environment.

Job Summary

We are seeking an experienced and exceptional Customer Service Representative to join our team. As a CSR, you will be the first point of contact for our customers, providing fast and accurate information regarding our services and current job orders.

Key Responsibilities
  • Process new sales and seek opportunities to provide additional company services
  • Maintain relationships with customers by providing fast and accurate information regarding the services provided and current job orders
  • Dispatch Service Technicians across the Bay Area for jobs
  • Refer issues and service failures to designated departments for investigation
  • General clerical duties and assists in month-end close-out process, including billing
Requirements
  • Minimum 2 - 4 years of receptionist/administrative experience
  • High school diploma or equivalent, some college preferred
  • US Citizen or a valid Authorized Work Permit
  • Must be able to read, write, comprehend, and speak clearly in English
  • Intermediate computer knowledge; Apple products & Google Workspace
  • Capable of learning new software programs quickly; experience with CRM tools preferred
  • Able to type at least 50 words per minute
What We Offer
  • Competitive benefits package including Kaiser Platinum health coverage, dental insurance, and life insurance
  • Paid Holidays, Paid Vacation, and Paid Sick Leave
  • 401(k) retirement plan
  • Pay increases for advanced licensure and certification
Work Environment

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Shift:

  • 8 hour shift

Work Location: In person



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