Customer Service Representative
1 week ago
Pestec is a local family-owned company that provides Integrated Pest Management (IPM) solutions to Bay Area clients. Our environmentally conscious services focus on pest prevention, long-term results, and reducing risks to our customers and the environment.
Job SummaryWe are seeking an experienced and exceptional Customer Service Representative to join our team. As a CSR, you will be the first point of contact for our customers, providing fast and accurate information regarding our services and current job orders.
Key Responsibilities- Process new sales and seek opportunities to provide additional company services
- Maintain relationships with customers by providing fast and accurate information regarding the services provided and current job orders
- Dispatch Service Technicians across the Bay Area for jobs
- Refer issues and service failures to designated departments for investigation
- General clerical duties and assists in month-end close-out process, including billing
- Minimum 2 - 4 years of receptionist/administrative experience
- High school diploma or equivalent, some college preferred
- US Citizen or a valid Authorized Work Permit
- Must be able to read, write, comprehend, and speak clearly in English
- Intermediate computer knowledge; Apple products & Google Workspace
- Capable of learning new software programs quickly; experience with CRM tools preferred
- Able to type at least 50 words per minute
- Competitive benefits package including Kaiser Platinum health coverage, dental insurance, and life insurance
- Paid Holidays, Paid Vacation, and Paid Sick Leave
- 401(k) retirement plan
- Pay increases for advanced licensure and certification
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
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