Fitness Center Representative

4 weeks ago


Byron Center, Michigan, United States Planet Fitness Full time
Job Summary

Planet Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. This is a fantastic opportunity to work in a dynamic and fast-paced environment where you can make a real difference in people's lives.

Responsibilities and Duties
  • Customer Service: Greet members, prospective members, and guests with a smile and provide exceptional customer service to ensure a positive experience.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, and processing transactions.
  • Membership Support: Assist with membership-related issues, resolve complaints, and provide support to members and guests.
  • Club Maintenance: Assist with maintaining the cleanliness and organization of the club, including deep cleaning of locker rooms, equipment, and gym floors.
Qualifications and Skills
  • Education: High school diploma or equivalent required.
  • Customer Service Experience: Previous customer service experience preferred.
  • Computer Skills: Basic computer skills and proficiency in DataTrak or similar software required.
  • Communication Skills: Excellent communication and interpersonal skills required.
Benefits
  • Competitive Pay: Competitive starting wage of $12/hour plus $2 shift premium between 10pm-7am.
  • Benefits Package: Comprehensive benefits package, including 401K, paid time off, and health insurance.
  • Free Black Card Membership: Free Black Card membership for you and your family.


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