Personal Shopper

We are seeking a highly organized and detail-oriented Personal Shopper to join our team at SpartanNash. As a Personal Shopper, you will be responsible for leading the e-commerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored, and in place for pick-up in a timely manner.

• Lead the e-commerce process for receiving customer's online orders and picking or delegating picking of orders.
• Review customer comments/special instructions to ensure product selected matches customer's request; follow up on issues as necessary.
• Ensure quality control and handle products carefully during selection of items and packing of products to minimize damage and ensure customer satisfaction.
• Scan order products, confirm order totals, and substituted items.
• Follow proper procedures for storing orders at proper temperature.
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in an appropriate and timely manner.
• Provide focused and effective customer service.
• Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
• Follow all PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.

• High school diploma or GED (preferred).
• One year of retail or related experience preferred.
• Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive Selling/Knowledge of Products.
• Detail Oriented.
• Ability to develop knowledge of products and store layout for efficient picking procedures.
• Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).
• Ability to work a flexible schedule based on the needs of the department.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.

SpartanNash is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is approximately 17,000 strong. SpartanNash operates two complementary business segments - food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers.