Data Engineer

18 hours ago

Byron Center, Michigan, United States SpartanNash Full time
Job Summary:

As a Data Engineer at SpartanNash, you will play a critical role in designing and maintaining enterprise databases that model data and optimize analytical databases. You will be responsible for documenting business requirements, utilizing modeling tools to build and analyze databases, and developing the database design to ensure effective and optimal database solutions.

Key Responsibilities:

Lead the day-to-day activities of the computer support team, providing coaching, training, and guidance on the use of equipment and software.
Act as a primary point of contact to assist team members with complex incident resolution and ensure timely maintenance of procedural documentation for incident/problem resolution.
Ensure team logs all incidents into the Incident Management solution, track incident assignments to technical resources and/or vendors, and communicate status updates and ensure timely resolution of incidents.
Maintain working relationships between customer(s) and IT to ensure desired level of service is maintained.
Oversee severity one incidents and communicate timely updates to IT Management and business partners.
Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
Maintain the Computer Support Center (CSC) schedule and participate on the on-call rotation responsibilities.
Identify and research trends and complex incidents and work with 2nd level Support teams to document and train CSC team members on changes and new procedures.
Communicate call issues/resolution findings (i.e., call trends, new resolution techniques, etc.) to the team in a timely manner.
May be responsible to assist with responding to incoming requests, depending on volume, to include responding to phone calls, emails, and voice mails and log incidents and provide resolution for level one and level two customer support.
Perform restorative and maintenance actions either remotely or at the end-user's location to resolve end-users' incidents using troubleshooting and technical skills.
Prioritize and handle multiple open incidents.
Participate on assigned project teams to determine the support centers needs for new products and systems.
Maintain confidentiality of Company and client information accessed through issue resolution/research.
Additional responsibilities may be assigned as needed.

Requirements:

Associate's Degree in Information Technology, Computer Science, or related field or equivalent combination of education and/or experience.
Five years combined experience with Computer Support and/or Information Technology or related area.
Prior lead experience preferred.
Experience with retail and/or distribution technologies preferred.
HDI, A+, and/or ITIL certifications required.
Strong written and verbal communication skills, and effective interpersonal skills to work with internal and external customers and vendors.
Ability to present ideas/resolution in a user-friendly language.
Strong customer focus, attention to detail, prioritizing, multi-tasking, and organizational skills.
Good analytical/research and problem-solving skills.
In-depth experience of tools used to assist customers and provide timely resolution.
Must be able to work effectively in a team environment and provide work direction and lead team in a deadline-driven environment.
Must be self-motivated, resourceful, able to adapt to changes, and be flexible with changing priorities/technologies.
Experience with call management, incident resolution, and escalation.
Technical writing ability to document incoming calls and procedures required.
Proficient typing skills.
Proficient in Microsoft Office and Windows.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this job, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area. The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

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