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Administrative Support Specialist

2 months ago

Oklahoma City, United States Dusty Treat - State Farm Agent Full time
Job Overview

We are seeking a highly organized and efficient professional to join our team as an Administrative Support Specialist. As a key member of our insurance agency, you will play a vital role in supporting our agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of our customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Communicate effectively with customers to promote the development of our business.
Requirements
  • Customer Service Focus
    • Dedicated to providing exceptional customer service.
  • Insurance Industry Knowledge
    • Able to obtain Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Marketing and Sales
    • Able to achieve mutually agreed upon marketing goals.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Competitive Compensation
    • Salary plus commission/bonus.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days).
  • Career Advancement
    • Growth potential/Opportunity for advancement within our office.