Desktop Support Specialist
3 days ago
Cognizant is a leader in the industry, driven by a passion for innovation and a commitment to delivering exceptional results. We empower our clients to succeed in today's fast-paced market by envisioning and building creative products and services.
Our Cloud, Infrastructure, and Security Services Practice (CIS) is dedicated to driving digital transformation by modernizing infrastructure and workplaces. We help customers achieve cloud-driven modernization and operational transformation to own the business in a secure environment.
Key Responsibilities:
- Provide excellent interpersonal skills with very good written and spoken English.
- Develop a solid understanding of desktop support areas, including VDI, laptops, and desktops.
- Work experience in a financial organization is preferred.
- Handle agreed SLA/KPIs for desk-side support.
- Help own the client's CMDB for laptops, desktops, and other peripherals.
- Establish rapport with the client team to help them take the right solution and path.
Benefits:
- Medical, dental, vision, and life insurance.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability.
- Paid parental leave.
- Employee stock purchase plan.
Disclaimer:
Cognizant reserves the right to modify the salary, other compensation, and benefits information at any time, subject to applicable law.
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