Desktop Support Specialist

4 days ago


Boston, Massachusetts, United States A3 Staffing Solutions Full time
Job Title: Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at A3 Staffing Solutions. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
  • Determine and recommend which products or services best fit the customers' needs.
  • Imaging and image recovery, break/fix repairs on desktops and laptops, install/reinstall software packages and updates, and WiFi and VPN connections.
  • Provide exceptional customer service skills and work in a fast-paced environment.

About Us:

A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes. We provide an exceptional client experience, deliver on our commitments, build trust by thinking and acting with integrity, and create an environment that inspires innovation.



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