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Facilities Operations Manager

2 months ago

Royal Oak, Michigan, United States Singh Development Company Full time


The Facilities Operations Manager plays a crucial role in ensuring the safety, aesthetics, and upkeep of our communities, both indoors and outdoors. This position collaborates closely with Maintenance Technicians and the Housekeeping team to guarantee that the grounds, building exteriors, and parking areas are secure, inviting, and well-maintained. A collaborative individual with exceptional time management and problem-solving abilities, this role reports directly to the Executive Director and leads the Facilities Operations team. This position works in tandem with Department Heads on resident move-ins, events, and the daily management of the community. Our Facilities Operations Managers appreciate the teamwork involved in leading their staff while demonstrating a high level of customer service in addressing residents' needs promptly, ensuring they feel safe, valued, and cared for.

Our Facilities Operations Department consists of highly skilled professionals dedicated to maintaining systems, grounds, and buildings for the Singh Development Company communities. Our mission is to deliver quality service efficiently and professionally, ensuring a safe, attractive, comfortable, and clean environment. We prioritize high resident satisfaction and the maintenance of beautiful, well-kept communities.

Main Responsibilities:
  • Oversee the maintenance of model units, collaborating with Marketing to uphold the highest standards for prospective residents. Perform general troubleshooting and repairs on appliances, and address minor mechanical, carpentry, and electrical issues.
  • Conduct preventative maintenance on community systems, including HVAC, electrical, plumbing, and alarm systems. Identify and mitigate hazards to staff, residents, and guests, such as snow removal, salting slippery walkways, and eliminating tripping hazards.
  • Ensure the community grounds are meticulously maintained, providing a safe and visually appealing environment.
  • Supervise Maintenance Technicians and the Housekeeping department directly.
  • Prepare units for new residents by cleaning, painting, repairing, and conducting preventative maintenance to ensure readiness and safety.
  • Maintain compliance with regulations and keep accurate records (building codes, state and federal regulations, etc.).
  • Monitor inventory levels to ensure adequate supplies are available and review purchase orders.
  • Complete and/or delegate work orders promptly.
  • Collaborate with IT to resolve any technical issues.
  • Ensure the community remains clean at all times, providing janitorial support as needed, including deep cleaning for residents.
  • Respond to maintenance requests from residents and staff.
  • Participate in the on-call rotation within the department.
  • Perform additional duties as assigned by the Executive Director.
At Singh Development Company, we are all part of a team dedicated to serving the residents in our communities. Our residents rely on us every hour of every day. Therefore, we expect all associates and Department Heads to be willing to assist colleagues, direct reports, and supervisors, whether within their specific department or in unrelated areas. Department Heads must prioritize the best interests of residents and fellow associates, actively participating in achieving team, community, and company objectives. This embodies true leadership. Our Department Heads are leaders within our communities and the organization as a whole. We expect our leaders to set an example, demonstrate integrity and character, drive innovation and change, and inspire and develop associates throughout the organization.

Key Competencies:
  • Time Management - Effectively utilizes time, accomplishing more in less time without compromising quality. Capable of independently prioritizing work activities.
  • Organization - Efficiently arranges and utilizes resources to complete tasks. Consistently follows up on responsibilities.
  • Integrity and Trust - Follows through on commitments, avoids shortcuts, and maintains honesty for personal gain. Always acts ethically, even when it does not benefit them personally.
  • Detail Oriented - Attentive to the smallest details, understanding their significance. Values gathering all relevant information before making decisions.
Job Requirements:
  • 3+ years of experience in leading Facilities Operations for a similar property.
  • Familiarity with HVAC and electrical systems; HVAC certification and/or formal training in Facilities Operations preferred.
  • Working knowledge of tools, common appliances, and devices.
  • Proficiency in Microsoft Office and other computer applications.
  • Ability to pass internal Maintenance Technician exam is required.
  • Willingness to work weekends and holidays as needed, sharing Manager on Duty responsibilities.
Physical Requirements:
  • Frequent use of manual dexterity, auditory and visual skills, and gross motor skills, with regular use of bi-manual dexterity and fine motor skills.
  • Ability to follow written and oral instructions and procedures.
  • Regular exposure to hot water, garbage disposals, and cleaning chemicals.
  • Frequent exposure to varying temperatures.
  • Ability to reach, bend, twist, squat, kneel, push, and pull.
  • Ability to lift/carry up to 50 pounds frequently, with occasional capacity to lift 80 pounds.
  • Ability to perform repetitive movements, including simple grasping, pushing, pulling, and fine manipulation, as well as the ability to climb and maintain balance.
  • Frequent standing and walking, with the ability to stand for extended periods.