Automotive Service Operations Manager

3 weeks ago


Royal Oak, Michigan, United States M1 Brakes Full time
Job Overview

As a highly skilled Service Advisor, you will play a crucial role in ensuring the success of our automotive repair shop. Your primary responsibility will be to oversee the entire operation of the shop, guaranteeing high levels of customer satisfaction and managing day-to-day operations.

Key Responsibilities:

  • Customer Interaction: Greet customers promptly and courteously, listen to their concerns, and accurately diagnose service/repair needs.
  • Management: Oversee daily operations, schedule service appointments, and manage workflow to ensure timely completion of services and repairs.
  • Team Leadership: Supervise and support technicians, conduct regular team meetings, and foster a positive work environment.
  • Documentation and Reporting: Maintain detailed records of services and repairs, prepare estimates and invoices, and generate reports.
  • Parts and Inventory Management: Coordinate with technicians to ensure timely availability of necessary parts, manage inventory levels, and monitor parts usage.
  • Customer Relations: Follow up with customers post-service to ensure satisfaction, develop strategies to improve customer retention and loyalty, and handle escalated customer issues.

Requirements:

  • High school diploma or equivalent; additional technical or automotive education is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Us:

We are a motivated and self-led group of car enthusiasts dedicated to providing exceptional service and repair solutions. Our highly skilled team is passionate about delivering high-quality results and ensuring customer satisfaction.



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