Retail Store Director
1 day ago
Guitar Center is a dynamic and creative company that fosters individuality in its staff. Our mission revolves around cultivating lifelong musicians while positively impacting the world through music. We strive to create inclusive environments that prioritize our customers' needs, ensuring a harmonious balance between fulfilling our goals and providing exceptional customer experiences.
Role OverviewThe Store Manager will oversee all aspects of retail operations, focusing on delivering outstanding results and leading their team towards achieving shared objectives. This role involves directing product delivery, services, or functions at various organizational levels, promoting Guitar Center's culture of integrity, inclusion, musical passion, and respect.
A key characteristic for success as a Store Manager includes:
- Mastering Business Operations: A deep understanding of business drivers, strategies, competition, and financial data impacting the department or organization. Effective problem-solving and evaluation skills are essential.
- Customer Focus: Strong customer service principles, with the ability to provide an exceptional customer experience. Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Organizational Skills: Utilizing time, energy, and resources efficiently to manage priorities, stay on track, and achieve goals. Multitasking, attention to detail, and completing tasks thoroughly in a timely manner are crucial.
- Performance Management: Leading, managing, and mentoring others. Developing direct reports' skills and capabilities to ensure goals are met. Providing effective feedback, both positive and constructive.
Key Responsibilities Include:
- Achieving revenue and EBITDA targets while managing P&L
- Recruiting, interviewing, and hiring managers and associates
- Training, mentoring, and developing staff to reach their potential in a growing company
- Maintaining proper staffing and coverage through correct scheduling to forecasted sales
- Building strategies to maintain positive Customer Satisfaction scores
- Maintaining company and store merchandising standards, overseeing efforts to present an organized, clean, and fun in-store experience
- Fostering an inclusive environment
- Additional duties as assigned
Requirements:
- 4+ years of previous experience operating/managing in similar environments
- 2+ years of supervisory or management experience leading teams
- Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Able to work weekends, holidays, and evenings
- Able to lift up to 30 lbs.
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