Sales Floor Experience Specialist

2 days ago

Lincoln, Nebraska, United States TJX Companies, Inc. Full time

About Us


Homesense is a dynamic and fast-paced retailer dedicated to bringing unique and high-quality products to our customers. Our stores are ever-evolving, reflecting the diversity of our customers and their homes. We're passionate about creating an engaging shopping experience that inspires our customers to let their personalities shine.



Salary Information


The estimated annual salary for this role is $25,000 - $30,000, based on a 40-hour workweek and $12.00 to $12.50 per hour pay range in Lincoln, NE.



Job Description


We're seeking a highly skilled Sales Floor Experience Specialist to join our team at HomeGoods Store 0630. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer experiences by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment.



Key Responsibilities:



  • Role model established customer experience practices with internal and external customers.
  • Supports and embodies a positive store culture through honesty, integrity, and respect.
  • Acknowledge and respond to customer inquiries and concerns in a timely manner.
  • Promote credit and loyalty programs to customers.
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Process and prepare merchandise for the sales floor according to company procedures and standards.
  • Initiate and participate in store recovery as needed throughout the day.
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Provide and accept recognition and constructive feedback.
  • Adhere to all labor laws, policies, and procedures.
  • Support and participate in store shrink reduction goals and programs.
  • Participate in safety awareness and maintain a safe environment.
  • Other duties as assigned.


Requirements


To be successful in this role, you'll need:



  • Excellent customer service skills.
  • Able to work a flexible schedule to support business needs.
  • Strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Works effectively with peers and supervisors.
  • Retail customer experience preferred.


Benefits


We offer a comprehensive benefits package, including:



  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.


Additional Benefits for Eligible Employees:



  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.


TJX Companies, Inc.


Homesense is part of the TJX Companies, Inc., which includes other well-known brands like TJ Maxx, Marshalls, and Sierra. We're committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute.



Diversity and Inclusion


We celebrate individual differences and believe that diversity makes us stronger. We're an equal opportunities employer and welcome applications from qualified candidates regardless of their background or identity. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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