Senior Retail Operations Manager
6 days ago
Westlake Hardware, Inc. is seeking a highly skilled and experienced Senior Retail Operations Manager to join our team.
About UsWe are one of the largest hardware retailers in the United States, with over 150 neighborhood stores located throughout the country. Our company was founded on the principles of Service, Passion, Respect, Integrity, Teamwork, and Excellence, and we strive to live up to these values every day.
Job SummaryThe Senior Retail Operations Manager will be responsible for managing overall store operations, ensuring the achievement of company goals and directives, and leading by example in providing excellent customer service and promoting a positive work environment.
Key Responsibilities- Manage overall store operations, including supervising employees, controlling inventory, and maintaining store appearance.
- Develop and implement plans to improve sales, customer satisfaction, and employee engagement.
- Collaborate with the General Manager and Assistant Managers to achieve company objectives and ensure effective communication throughout the organization.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Conduct regular performance evaluations and provide coaching and development opportunities for employees.
- Bachelor's degree in Business Administration, Management, or related field.
- Minimum 3 years of retail management experience, preferably in hardware or home improvement industry.
- Proven track record of achieving sales growth, improving customer satisfaction, and reducing costs.
- Excellent leadership, communication, and interpersonal skills.
- Able to work effectively in a fast-paced environment and adapt to changing circumstances.
$60,000 - $70,000 per year, depending on experience.
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