Senior Manager, Research Operations

1 week ago

Richmond, Virginia, United States Capital One Financial Corp Full time
About the Role

We are seeking a highly skilled Research Operations Senior Manager to join our team at Capital One Financial Corp. This role will oversee our embedded Research Operators, enabling our product delivery teams across the enterprise and reporting into our Head of Risk and Program Governance for Experience Design.

Key Responsibilities
  • Portfolio Strategy for Research Operations
    • Identify, standardize, and scale research operations best practices, focusing on research management and overall metrics and reporting.
    • Design, streamline, and automate organization-wide research operational processes to simplify and enable associates and leaders to focus on their work.
    • Drive momentum by creating transparency to the overall research & research operations portfolio.
    • Create and oversee organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes.
    • Track effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flight.
  • Collaboration & Connection
    • Establish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers.
    • Partner with design leads, partners, and teams to coordinate and prioritize resources and the portfolio of cross-organization work.
    • Work in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practices.
    • Build and maintain strong working relationships by collaborating with design leads, product, command center, and tech partners to uncover operational needs for research operations.
    • Develop and deploy a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teams.
  • Lead & Develop Teams
    • Build and lead a successful team by mentoring, coaching, and elevating others.
    • Guide team members in strategy, research, design, alignment, analysis, process improvement, and change management.
    • Navigate conflict resolution within your team as well as within projects, teams, and partner relationships.
Requirements
  • Basic Qualifications
    • Bachelor's Degree or Military experience.
    • At least 5 years of Project Management experience.
    • At least 3 years of People Management experience.
  • Preferred Qualifications
    • At least 8 years of Project Management experience.
    • At least 5 years of People Management experience.
    • Exceptional communication and collaboration skills.
    • Excellent problem-solving and influencing skills.
    • Master's degree or advanced degree in Behavioral Science, economics, Cyber security, MBA, or related field.
    • Experience partnering with Risk, HR, Finance, Design, Product, Tech, and Strategy partners.
    • Experience managing multiple large portfolios of work.
    • Familiarity working with design, creative, or analytics teams.
What We Offer

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

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