Patient Service Representative
5 days ago
About RadNet
At RadNet, we are committed to delivering exceptional patient care and leading the way in radiology. Our team of dedicated professionals is passionate about providing a better healthcare experience for our patients.
Job Summary
We are seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring that our patients receive the highest level of care and service.
Key Responsibilities
- Greeting and Registration
You will be responsible for greeting and registering patients in a friendly and service-oriented manner. This will involve obtaining or verifying proper insurance and patient information, collecting signatures, and ensuring accuracy and completion of necessary documentation.
Phone and SchedulingYou will be responsible for answering and transferring incoming phone calls, scheduling, rescheduling, or canceling new or current patients, confirming appointments, and notifying staff of changes when necessary.
Coordination and CommunicationYou will be responsible for coordinating with the back-office staff for timely and effective care of patients, providing patients with appropriate orientation for preparatory and safety protocols, and giving directions to facilities if needed.
Customer ServiceYou will be responsible for providing world-class customer service to our patients, exercising sound judgment and remaining professional in all situations.
Requirements
- Education
You must have a High School Diploma or GED.
Computer SkillsYou must have intermediate to advanced computer skills.
Communication and MultitaskingYou must be able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues. You must also be able to thrive in a fast-paced environment, prioritize work with a structured approach, and enjoy providing world-class customer service.
ExperienceYou must have experience providing exceptional customer service, preferably in a medical or radiology office setting.
What We Offer
We offer a dynamic and team-focused environment with opportunities for cross-training and advancement. We are committed to providing a better healthcare experience for our patients, and we are looking for dedicated professionals who share our vision.
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