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Customer Service Representative

2 months ago

Yonkers, New York, United States Supreme Fitness Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming environment, and promoting the benefits of our membership program.

Key Responsibilities:

  • Member Support: Assist members with their inquiries and concerns in a timely and professional manner.
  • Customer Service: Provide exceptional customer service by addressing and resolving issues promptly, ensuring member satisfaction and loyalty.
  • Record Keeping: Maintain accurate records of member interactions and transactions, ensuring compliance with company policies and procedures.
  • Membership Processing: Process membership applications and payments, ensuring seamless onboarding and renewal processes.
  • Facility Tours: Conduct facility tours and promote membership benefits, highlighting the value of our services and facilities.
  • Team Collaboration: Collaborate with team members to ensure a positive and welcoming environment, fostering a culture of excellence and customer satisfaction.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with members and team members.
  • Customer Focus: A customer-centric approach, with a passion for delivering exceptional service and ensuring member satisfaction.
  • Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Teamwork: A collaborative mindset, with the ability to work effectively with team members to achieve common goals.