ServiceNow IT Service Operations Presales Specialist

4 weeks ago


Chicago, Illinois, United States ServiceNow Full time
Job Summary

We are seeking a highly skilled IT Service Operations Presales Specialist to join our team at ServiceNow. As a key member of our presales team, you will provide technical expertise to support customers with product and solution leadership during pre-sales engagements.

Key Responsibilities:

  • Provide technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements.
  • Participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques.
  • Create and contribute to sales campaigns focused on IT Service Ops, leveraging hands-on datacenter technologies, DevOps and enterprise architecture initiatives with ServiceNow applications.
  • Collaborate with product management and engineering teams on roadmap and field feedback.
  • Provide mentoring and training to peers and other colleagues in the organization.

Requirements:

  • 7+ years of pre-sales solution consulting or sales engineering experience.
  • Proven Pre-sales experience within the IT Operations Management / AI Ops domain.
  • Knowledge and experience of IT Service Management.
  • Deep knowledge of service oriented and distributed application architecture in the enterprise.
  • Experience with Cloud Management Platforms such as AWS, Azure, GCP, VMware, etc.
  • Solid IT Ops experience in storage, network and compute of enterprise environments.
  • Experience with ITIL / CMDB implementations (CCMDB, UCMDB, etc.).
  • Native or fluent spoken and written English.

We offer a competitive On Target Earnings (OTE) incentive compensation structure, health plans, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

ServiceNow is an equal opportunity employer and welcomes applications from diverse candidates.



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