Executive Hotel Manager
1 week ago
The Executive Hotel Manager at MCR Hotels is responsible for ensuring the overall success of the hotel by leading and managing all hotel personnel, maintaining a clean and safe environment, and meeting or exceeding planned objectives for maximizing profitability and guest satisfaction.
Key Responsibilities- Provide leadership and management for all hotel personnel, ensuring the health, safety, and welfare of hotel guests and employees.
- Collaborate with corporate support teams to develop and deliver the execution plan for the property.
- Escalate any challenges preventing the entire hotel team from executing on all processes and procedures expected on a daily basis.
- Ensure financial performance is optimized by utilizing tools, systems, and guidelines provided.
- Ensure all levels of service are maintained in accordance with directives given by regional leadership.
- Ensure the hotel is operated in compliance with state, federal, and local regulations as well as Company and brand standards.
- Ability to effectively coach, counsel, and motivate employees.
- Provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled.
- Meet all financial review dates and corporate-directed programs in a timely fashion.
- Tour the operating departments daily, adjusting as needed via department heads.
- Ability to read and evaluate financial reports.
- Ensure that all department heads execute to the approved staffing levels and weekly schedules.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Ensure complete processing of invoices daily by using the approved accounts payable platform and process.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
- Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
- Provide consistent, documented feedback to foster an environment that leads to professional internal growth.
- Ensure front-of-house presence during peak check-in, check-out, and heavy traffic periods to drive customer satisfaction.
- Complete required corporate training modules and become certified to train those as required.
- Must have a positive attitude and willingness to learn.
- Must be able to understand and follow established guidelines and procedures.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- A valid driver's license is required for this position.
- Must be attentive to detail and meet deadlines.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve all guests.
- Must meet the legal age to serve alcoholic beverages (at select properties).
- A college degree is preferred.
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