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Assistant General Manager

2 months ago

Jacksonville, Florida, United States Homewood Suites Jacksonville Full time
Job Summary:

As an Assistant General Manager at Homewood Suites Jacksonville, you will play a crucial role in ensuring the efficient operation of the hotel and providing exceptional guest experiences. In the absence of the General Manager, you will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.

Key Responsibilities:
  • Hotel Operations: Ensure the smooth operation of the hotel, including supervising and supporting various departments, and communicating with the supervisor on duty to address any deficiencies.
  • Guest Satisfaction: Focus on achieving high levels of guest satisfaction by ensuring that all departments are working efficiently and effectively.
  • Revenue Generation: Assist the General Manager in revenue generation programs, including participating in sales efforts and meeting with on-site contacts for evening functions.
  • Employee Development: Assist the General Manager in developing managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Financial Reporting: Assist the General Manager in creating financial reports as required by the Corporate Office.
  • Training and Development: Ensure that training in service standards is taking place in each department, and that recruiting, hiring, and training for Guest Services are based on occupancy.
Requirements:
  • Experience: At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2-3 years of experience in a Rooms or F&B department at a hotel.
  • Qualifications: Previous supervisory experience, proficiency in Windows Operating Systems, and the ability to evaluate and select among alternative courses of action quickly and accurately.
  • Skills: Effective communication and problem-solving skills, ability to work well in stressful high-pressure situations, and the ability to maintain composure and objectivity under pressure.