Hotel Reception Specialist
2 weeks ago
Join Our Team as a Front Desk Agent
Embassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Front Desk Agent to enhance our guest experience.
As a Front Desk Agent, you will be the face of our hotel, engaging with guests during their entire stay. This role encompasses managing front desk operations, including handling reservations, providing guest services, and managing phone communications. The ideal candidate will possess a warm demeanor, a strong customer service orientation, and familiarity with the local area.
What We Offer:
- Comprehensive health, vision, and dental insurance
- 401(k) retirement plan
- Paid vacation and sick leave
- Paid holidays
- Employee referral incentives
- Career advancement opportunities
- Hotel discounts for employees and their friends and family
- Access to our Talent team for career development support
- Utilize suggestive selling techniques to promote room bookings and additional hotel services.
- Adhere to established guest service protocols, including check-in, reservations, check-out, special requests, and pre-registration.
- Address guest inquiries or complaints promptly and courteously, offering alternative solutions when necessary.
- Exhibit a strong commitment to guest satisfaction through hospitality and accommodation.
- Minimum of one year of experience in the hospitality industry.
- Preferred experience with PEP.
- Proficient in cash handling and credit card transactions.
- Strong attention to detail.
- Willingness and flexibility to work various shifts, including evenings, weekends, and holidays.
We are proud to be an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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