Customer Service Representative

3 days ago


Neptune Beach, Florida, United States U-Haul Full time
Customer Service Representative Job Description

Are you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will work with a supportive team to provide exceptional service to our customers, ensuring they receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. This role offers on-the-job education and opportunities for advancement.

As a Customer Service Representative, you will be the face of U-Haul's exceptional service, providing a positive experience for our customers. You will work in a fast-paced environment, using your communication skills to resolve customer issues and provide solutions. You will also be responsible for preparing rental invoices, accepting equipment returned from rental, and installing hitches and trailer wiring.

U-Haul offers a range of benefits, including career stability, opportunities for advancement, and a competitive salary. You will also have access to our 1-2-3 Punch Certification Program, which provides training and certification in equipment inspection and verification. Additionally, you will be eligible for our hiring bonus and cash bonus programs.

Responsibilities:
  • Assist customers with U-Haul products and services
  • Use U-Scan technology to manage rentals and inventory
  • Inspect and maintain equipment
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Provide exceptional customer service

Requirements:
  • Valid driver's license
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You may also be required to move equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer.

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