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Customer Service Representative

4 weeks ago

Neptune Beach, Florida, United States U-Haul Full time
Customer Service Representative

Are you a people person looking for a career in customer service? U-Haul is seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, assisting customers with U-Haul products and services, and working as part of a supportive team to ensure customer satisfaction.

Responsibilities include:
  • Assisting customers with U-Haul products and services
  • Using smartphone-based U-Scan technology to manage rentals and inventory
  • Moving and hooking up U-Haul trucks and trailers
  • Cleaning and inspecting equipment on the lot
  • Answering questions and educating customers regarding products and services
  • Preparing rental invoices and accepting equipment returned from rental
  • Installing hitches and trailer wiring
  • Filling propane
  • Driving a forklift
  • Participating in ongoing continuous U-Haul education through U-Haul University

Requirements:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.