Telecommunications Coordinator

2 weeks ago

Washington, Washington, D.C., United States MUSC Full time
Job Description

Summary

The Telecommunications Coordinator/Operator Communications Expert coordinates telecommunications services for an assigned geographic area or performs advanced operator functions supporting the state's central telephone switchboard operation. This role supervises and assists attendants in the proper handling of telephone calls and maintains directory assistance listings. Responsibilities include answering service-related calls for the operations center, resolving system problems by phone, and placing service orders for subsequent repairs. Additionally, the Telecommunications Coordinator coordinates telecommunications services within the assigned area and serves as a liaison with vendor and agency coordinators to ensure efficient service.

Key Responsibilities

  • Supervise and assist attendants in handling telephone calls
  • Maintain directory assistance listings
  • Answer service-related calls for the operations center
  • Resolve system problems by phone
  • Place service orders for subsequent repairs
  • Coordinate telecommunications services within the assigned area
  • Serve as liaison with vendor and agency coordinators

Working Hours

Hours Per Week: PRN (minimum of 16 hours per week)

Must be able to train on first shift for 6 to 8 weeks. Working hours are Weekends, Saturday, and Sunday, primarily 2nd shift and occasionally 3rd shifts. Additional hours are available if desired during the week. Holidays are required and are rotated between all available staff.

Requirements

  • Requires strong customer service skills
  • Medical terminology preferred
  • This is a call-center atmosphere
  • Responsibilities involve critical thinking, analytical thinking, organizational, and multitasking skills
  • Must be efficient with data entry and keyboard functions

Work Experience

Minimum of 6-months in a similar work environment.

Education: High School Degree or Equivalent

Physical Requirements: Ability to perform job functions while standing, sitting, and walking. Ability to climb stairs, work indoors, and work from elevated areas. Ability to work in confined/cramped spaces and perform repetitive motions with hands/wrists/elbows and shoulders.

Why Work at MUSC?

If you like working with energetic and enthusiastic individuals, you will enjoy your career with us. The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.

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