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Front Desk Representative

1 month ago

Virginia Beach, Virginia, United States Remington Full time
Job Summary

We are seeking a highly motivated and organized Front Desk Agent to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Process guest arrivals and departures, handling room assignments, key distributions, and other related tasks.
  • Manage cash handling, processing payments, and making change as needed.
  • Review and block reservations, ensuring accurate and efficient room allocation.
  • Stay up-to-date on hotel rates, discounts, and policies, providing expert knowledge to guests and colleagues alike.
Requirements

To succeed in this role, you will need:

  • A high work ethic and self-initiative, with a passion for delivering exceptional guest experiences.
  • The ability to work varying schedules, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.
About Us

At Remington, we are committed to providing a warm and welcoming environment for our guests. Our team is dedicated to delivering exceptional service, and we are seeking like-minded individuals to join our team.